1. Definitions

The following terms are used throughout this Privacy Policy:

• Personal Data: Any information that can identify an individual directly or indirectly, such as a name, identification number, email address, or IP address.
• Usage Data: Information collected automatically when using our services, including IP addresses, browser type, and other technical data.
• Cookies: Small data files stored on your device to improve your experience and analyze usage.
• Data Controller: TicketLane, as the entity responsible for determining the purpose and means of processing your data.
• Service: The TicketLane platform, website, and related services.
• You: The individual accessing or using our services.

2. Information We Collect

We collect different types of information for various purposes to improve and provide our services.

Personal Data

While using our service, you may provide us with personally identifiable information, including but not limited to:

• Your full name, email address, and contact number.
• Payment information necessary for ticket purchases (processed securely through third-party payment gateways).
• Details about events you create, manage, or attend.
• The names and contact details of other ticket holders (where applicable).
• Your preferences for receiving promotional material from TicketLane or event organizers.

Usage Data

We collect technical information automatically, such as:

• Your device's Internet Protocol (IP) address.
• Browser type and version.
• Pages you visit, time spent on each page, and other diagnostic data.
• Device information, such as operating system and mobile device identifiers.

Tracking Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences in your browser settings. For more information, see the "Cookies and Tracking Technologies" section below.

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and maintain our services, including user account management and event ticketing.
• To communicate with you, including sending confirmation emails, updates about your account, or event-related information.
• To fulfill contractual obligations, such as processing ticket purchases and providing customer support.
• To improve our platform, analyze trends, and monitor usage patterns.
• To send promotional materials, if you have opted in to receive them.
• To comply with legal obligations and resolve disputes.

4. Sharing Your Data

We may share your information in the following situations:

• With Event Organizers: To enable them to manage events and contact ticket holders in cases such as cancellations or changes.
• With Third-Party Service Providers: For payment processing, analytics, and email delivery services.
• For Business Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.
• With Affiliates: To offer related services, provided they adhere to this Privacy Policy.
• With Your Consent: When you explicitly agree to share your data for specific purposes.
• For Legal Reasons: To comply with legal obligations, court orders, or regulatory requirements.

5. Cookies and Tracking Technologies

TicketLane uses cookies and similar tools to:

• Ensure the platform functions as intended.
• Remember your preferences and improve your experience.
• Analyze traffic and user behavior to optimize our services.

You can disable cookies through your browser settings, though this may limit functionality.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Usage data is typically stored for a shorter duration unless required for security or functionality improvements.

7. Your Rights

Under GDPR, you have specific rights regarding your personal data:

• The right to access, update, or delete your personal data.
• The right to object to processing based on legitimate interests or direct marketing purposes.
• The right to data portability, enabling you to receive your data in a machine-readable format.
• The right to withdraw consent for data processing at any time.

To exercise these rights, contact us at hello@ticketlane.mt. We may request verification of your identity before processing your request.

8. Security of Your Data

We use industry-standard measures to protect your personal data, but no system is entirely secure. We cannot guarantee absolute security and encourage you to use strong passwords and secure devices.

9. Children's Privacy

TicketLane does not knowingly collect personal data from individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it removed.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated "Last Modified" date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact Us

For questions or concerns regarding this Privacy Policy, reach out to us at:

Email: hello@ticketlane.mt